Contact Sonex Aircraft

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Contact Form

Use of this contact form or email is by-far the easiest and most reliable method to get in-touch with Sonex. As a small and nimble staff, our availability on the phone can be quite limited. Further, we can usually respond with more specific detail via email responses to get you the best, most accurate and definitive answers to your questions as quickly as possible.

Sonex, LLC is proud to offer some of the best support services in the hombuilt aircraft industry today. Sonex is committed to seeing customers through their aircraft projects to completion and beyond.

Ask a Question or Request Support
Sonex Contact Form All inquiries should be submitted via our Sonex Contact Form. Required form fields are used to give us all the information we need to answer your question quickly and accurately. Sonex staff will be automatically notified via email when you submit a form, and will respond in order of receipt and/or urgency. Which department would you like to contact?* Are You a Registered Owner? NOTE: You must be a registered Sonex aircraft owner in order to have a listing on the Sonex Builder Database. Inquiry Type* Report Shipment Damage Claim Please see Sonex Aircraft Terms & Conditions for more information about shipment damage claims. Do not discard any packaging or parts until claim is resolved. Upon submission of this form, Sonex Warehouse staff and/or representatives from the shipping carrier will be in-contact with you. Shipment Carrier* Have you alerted the shipment carrier to the damage?* Yes No Please contact the shipping carrier and alert them to the damage immediately. No action will be taken by Sonex until the shipping carrier contacts us for information. Have you notated the damage on the shipment delivery receipt?* Yes No Note: It is very difficult to win a damage claim if you did not notate the damage on your shipment delivery receipt. Please contact the shipment carrier immediately to see if the delivery driver can provide an affidavit confirming the damage to your shipment. Was this product purchased through Sonex and drop-shipped from a 3rd party vendor?* Yes No, I contracted the shipping privately with a carrier of my choice 3rd party vendors include MGL Avionics, Sensenich, PBS, etc. Sorry, if this shipment was contracted by you privately with another carrier, Sonex cannot assist in the shipment damage claim process. You will need to file a damage claim directly with the carrier and purchase replacement parts with the funds received from your claim. Support Type* Did you purchase the product(s) to be returned directly from Sonex?* Yes No Sorry, Sonex does not issue RMA's for parts that have been purchased second-hand. Product Type* Type of Product to be Returned* Start a New Request for Return Merchandise Authorization (RMA) by selecting a Product Type above. Did you purchase this product directly from Sonex?* Yes No (purchased second-hand) Aircraft Model* Engine Model* Engine Model* Note: Sonex does not offer engine maintenance advice for non-AeroVee engines. Installation advice may be extremely limited or may not be available depending upon our level of experience with your engine type. Product Name (include part number if applicable)* i.e.: AeroInjector, Throttle Quadrant, Machined Tailwheel Assembly, etc. Serial Number* Does this inquiry concern a modification?* No Yes Sorry, Sonex does not offer technical support for customer modifications to our products or assembly/operation guidance. Reverse the modifications made and contact Sonex Tech Support if an issue still exists. Sorry, Sonex does not issue RMA's to facilitate modification to our products or assembly/operation guidance. Packing Error: Have you conducted a full and thorough inventory of the shipment?* Yes No You must complete a full and thorough inventory of your shipment Within 14 Days (2 weeks) of Receipt. Please go-back and inventory your shipment -- You might just find what you're looking for! Is the item noted on your packing list as a Backorder?* Yes No If the item in question is noted on your packing list as a backorder, it was not available in Sonex inventory at the time of shipment. We will ship the backordered parts to you as soon as possible. Name* First Last Email* Phone Date Shipment was Received* MM slash DD slash YYYY Note: All shipment damage claims must be reported Within 14 Days (2 Weeks) of Receipt. Invoice, Estimate or Sales Order Number* Packing List Page Number If applicable, report the page number on your packing list where the discrepancy exists. Separate multiple page numbers with a comma. Type of Packing Discrepancy* Parts Missing from Shipment Extra Parts Shipped Both Package Tracking Number or Freight PRO Number/AWB Number* Have you conducted a full and thorough inventory of the shipment?* Yes No You must complete a full and thorough inventory of your shipment Within 14 Days (2 weeks) of Receipt. There may be hidden damage in your shipment which will not be covered once this claim is filed with the shipping carrier. Please conduct an inventory immediately and report any additional damaged parts that you find. Possession of Shipment* Customer Has Shipment Carrier Took Packaging for Inspection Carrier Took Entire Shipment (Packaging and Products) for Inspection Shipment Being Returned to Sonex Are there pieces (pallets or boxes) or parts missing?* No Full Pieces (boxes or pallets) Missing Parts Missing No Damage, Only Missing Pieces or Parts List Pieces (box or pallet missing)* i.e. "Piece 2 of 4," or "Spar Cap Tube," etc. List Parts Missing: Part Number / Description / Qty* List each part on a separate line. List Extra Parts Shipped: Part Number / Description / Qty* List each part on a separate line. Damaged Parts: Part Number & Description / Qty Damaged / Description of Damage* Enter each part on a new line. Be sure to briefly list the nature of the damage to each part. Comments Please describe the packing discrepancy in more detail. Comments* Please describe the nature & circumstances of the damage to packaging and parts and/or missing parts. Are You a Customer or Vendor?* Customer Vendor Vendor Name* Transaction Type* Estimate Sales Order Invoice Credit Memo Payment Upload Documents (Liability Waivers, etc.) N/A Transaction Type - Vendor* Packing List Bill Credit Memo Payment Other Transaction Number* Question Type* What position or job type are you interested in?* Have you already submitted a Sonex job application?* Method of Order* Sonex Web Store Email Phone Mailed Order Form Order Number Subject* Subject* Message* Message* Please be aware that the global disruption to the supply chain has effected our ability to accurately predict supplier deliveries. Note that submitting multiple or frequent order status inquiries will not increase the speed at-which we are able to fulfill your order. Date of Original Part Purchase* MM slash DD slash YYYY Approximate Date is OK Invoice Number of Original Part Purchase Not required, but very helpful if you have the invoice number handy! Part Number / Description / Qty* Type Part Number, Description and Qty of each part on a separate line. Reason for Return* Note: Returns for refund are not excepted after 30 days from purchase. Restocking fees may apply. Comments: Reason for Return* Please describe the circumstances surrounding this RMA request. Is your aircraft grounded due to this issue?* No Yes File Upload Drop files here or Accepted file types: jpeg, jpg, png, pdf, Max. file size: 30 MB, Max. files: 10. Upload Images or Documents to help us respond to your inquiry more accurately. Resolution / Type of Return* Return for Credit on Account Return for Refund Receive Replacement or Repaired Parts Return for Exchange I have read, and agree to the following RMA Request Terms* Agree RMA Request Terms: Submitting this request DOES NOT authorize you to return any parts at this time. Your return will only be authorized once this request is approved by Sonex staff and an RMA Number is issued, along with instructions for the return. No part returns or exchanges are accepted by Sonex, LLC after 30 days from date of purchase. Special Order items, including but not limited to propellers, instruments and upholstery, are not eligible for return or exchange. All part returns must be authorized in writing from Sonex, LLC before they are returned for repair, replacement, or exchange. If an issue is found, Sonex, LLC will issue a Return Material Authorization (RMA) number and instructions for returning the part or assembly for repair, replacement, exchange, or refund. Any refund is subject to a restocking charge depending on the condition of the returned part. Any part returned without an RMA will be immediately returned at the owner's expense. As with standard practice in all industries, regardless of the corrective action on any (RMA) returned part, shipping expenses to and from the Sonex facility are the customer’s responsibility. Sonex reserves the right to determine how a warranty repair will be made in lieu of part replacement. Part Exchanges are subject to a minimum handling and restocking fee of 20% subject to the condition of the returned parts. Some parts may not be eligible for exchange. I have read, and agree to the Sonex Shipment Damage Claim Terms & Conditions* Agree See Sonex Shipment Damage Claim Terms & Conditions Submit Resume, Compensation Requirements, References, or Letters of Recommendation Drop files here or Accepted file types: pdf, jpg, Max. file size: 20 MB, Max. files: 4. Email This field is for validation purposes and should be left unchanged. Save and Continue Later

Mailing & Shipping Address
Orders, Payments & Shipments: Sonex, LLC 511 Aviation Rd. Oshkosh, WI 54902 Visit Our Factory! Please do not send any parts back to Sonex Aircraft without RMA Authorization. Request an RMA via our Contact Form.

International Dealers

Customers outside of the territories below may order factory-direct from Sonex, LLC.

China: Uniworld, LLC
www.uniworldusa.com Uniworld, LLC 690 Garcia Ave, Ste. A Pittsburg, CA 94565 Tel: 925-439-3799 ext. 12# Fax: 925-439-3268 Email: francischao@uniworldusa.com Francis Chao, founder and managing director of Uniworld, LLC has been the organizer for the China General Aviation Forum since 2002. This annual event has brought hundreds of Chinese and International GA operators, suppliers, consultants, and Governmental representatives under one roof to meet and discuss how to expand General Aviation in China. Many cooperative arrangements between local and international General Aviation companies have been established due to the China GA Forum. Mr. Chao’s contributions to China’s general aviation development and his unique role in helping China interact with its international counterparts has been recorded in detail in the book “China Airborne” by James Fallows, published in May 2012.
Brazil: Sonex Brasil
www.sonexbrasil.com.br Aeroclube Municipal de Tatuí Hangar CPT – Sala 1. Avenida dos Aeronautas S/N Jardim Aeroporto TATUÍ – SP CEP: 18280-452 Tel/Fax: 55 (15) 3251-2556 Cel: 55 (11) 9914-0889 55 (11) 7376-1212 Email: contato@sonexbrasil.com.br Sonex Brasil has been established by a private firm in Brazil to offer Sonex Aircraft and AeroConversions products to the growing sport flying market in that country, while easing language barriers to Sonex factory-direct support and mitigating the costs and hassles of importation for private individuals in Brazil.
France: AeroMax Affairs
www.aeromax.fr AeroMax Affairs Aérodrome St Laurent LFDU 4 Route De Semignan 33112 Saint Laurent Medoc France Tel: 33 (0)6.88.46.34.34 Email: amaroger51@gmail.com Sonex representation in the country of France is offered by AeroMax Affaires in Bordeaux, operated by Roger Ricard. Located on the very active and developing airfield of Saint Laurent Médoc, Aero-Max Affaires is able to offer Sonex, Waiex, Xenos and Onex designs as homebuilt aircraft in France. The Sonex and Waiex designs may also be built and flown under French Ultralight rules. Download: French DGAC's ULM Documents for Sonex and Waiex aircraft models
Canada AULA Certification: Toronto Aerosport
www.torontoaerosport.com Toronto Aerosport Baldwin Airport Baldwin, ON Canada Tel (Bill Bryan): 647-218-5403 Email: bill@torontoaerosport.com Builders in Canada may purchase Sonex Aircraft products factory-direct, however, Toronto Aerosport offers solutions for those wishing to register their aircraft as Advanced Ultra Light Aircraft (AULA) under Canadian regulations. Most Canadian builders certify their Sonex aircraft as Amateur Built under CAR Standard 549, but for those looking to register as AULA aircraft, Toronto Aerosport can offer inspection service as-required for AULA, along with kit sales, builder assist and maintenance services.

Our Mission

Sonex, LLC is committed to providing the recreational aviation community innovative, cost-effective and efficient aircraft kits, powerplants, and accessories and supporting them with industry-leading customer service. In addition, Sonex provides leadership to the grass-roots homebuilt community to protect the experimental-amateur built rules and cultivates new pilots and airplane builders through educational efforts.

Our Vision

To continue the Sonex Aircraft heritage of Product Innovation, Affordability, Simplicity, Versatility, Performance, Engineering, and Quality and to expand these themes into a broader aviation marketplace.

Terms of Service

Sonex Terms & Conditions

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Sonex, LLC
511 Aviation Road
Oshkosh, WI 54902
920-231-8297
920-426-8333

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